Who regulates us? The short, and slightly worrying, answer is: No one regulates Letting Agents! A Landlords register and new regulation for Letting Agents were to be introduced by the Labour administration. The new Government felt differently. Anyone can be a letting agent which is rather worrying. Some of us however, although not Statutory required to, do belong to self-regulating bodies approved by the Government.

We believe that our clients, whether tenant or landlord, have a right to expect a professional letting service and have access to redress when problems arise – which is why we are members of The National Approved Letting Scheme.

This scheme is an accreditation scheme for lettings and management agents offering peace of mind to landlords and tenants in knowing that they are dealing with a firm which agrees to meet defined standards of customer service, together with having in place the necessary insurances to protect clients' money plus a customer complaints procedure offering independent redress.

Equity Residential Ltd is a member of the following schemes:

The National Approved
Lettings Scheme

We are members of The National Approved Lettings Scheme. Our client monies are held separately and are fully insured under their Client Money Protection Scheme
Membership No: A1749

For more information: www.nalscheme.co.uk

The Property
Ombudsman

We are members of The Property Ombudsman scheme
Membership No: L00058

For more information: www.tpos.co.uk

The Tenancy
Deposit Scheme

All Tenants' deposits are protected using The Tenancy Deposit Scheme
Membership No: G07062

For more information: www.thedisputeservice.co.uk

Safe Agent
Fully Endorsed

Safe Agent is a mark denoting firms that protect landlords' and tenants' money through client money protection schemes
Membership No: S1670

For more information: www.safeagents.co.uk

Complaints Procedure

If you have a complaint or dispute, you can download our complaints procedure (PDF) here.